Effective Date: 10th September 2025

Overview

At RoyalMegan, your satisfaction is our priority. This Refund and Return Policy outlines the conditions under which you may return, exchange, or receive a refund for products purchased from us. Please read this policy carefully to understand your rights and responsibilities.

2. Eligibility for Returns

You can return items within 7 days of receiving them if:

  • The item is unused and in original condition.
  • The item is in its original packaging with all accessories/manuals.
  • Proof of purchase is provided (receipt, invoice, or order confirmation).

3. Items Not Eligible for Return

  • Software, licenses, and digital goods that have been opened or activated.
  • Items damaged due to misuse or negligence.
  • Custom-made or special-order items.
  • Perishable or consumable products like batteries and thermal pastes.

4. Return Procedure

To initiate a return:

  1. Contact our customer support team at info@royalmegan.co.ke or call +254 719 103 331 within 7 days of delivery.
  2. Provide your order number and reason for return.
  3. Follow the return instructions provided by our support team

Returned items must be securely packed to avoid damage during shipping. We recommend using a trackable shipping service.

5. Refunds

Once we receive and inspect your returned item:

  • You will be notified of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5–10 business days to your original payment method.

Note: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

    6. Exchanges

    We offer exchanges for defective or damaged items. Contact us within 3 days of receiving the item. Replacement is only for the same item unless otherwise agreed upon.

    7. Warranty Claims

    Some items come with a manufacturer’s warranty. If a product fails within its warranty period, we will assist with the warranty claim in accordance with the manufacturer’s policy.

    8. Shipping Responsibility

    • Customers are responsible for return shipping unless otherwise specified.
    • If a product is returned due to our error, we will cover return shipping.

    9. Contact Us

    For any queries about returns or refunds, reach out to:

    📧 Email: ingo@royalmegan@co.ke

    📞 Phone: +254 719 103 331We appreciate your trust in RoyalMegan and are here to make your shopping experience as smooth and secure as possible.